The fully qualified domain name in the gateway certificate must be the same value that was entered as the host name when the survivability service was assigned to the gateway in Control Hub.

Checked 2026-09-30

The gateway fully qualified domain name (fqdn) must use the same value that you used when assigning the survivability service to the gateway.
Vendor
Cisco
Product
Webex Calling Site Survivability
Subsystem
certificates
Deployment
multi-tenant
Region
not restricted
Release range
current as of 2026-09-30
Checked
2026-09-30

Sources

Cite this note

APA

WarmTransfer. (2026, September 30). Troubleshooting Webex Calling survivability failover: source note webex-calling-survivability-troubleshooting-fqdn-match. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-calling-survivability-troubleshooting-fqdn-match

BibTeX

@misc{warmtransfer-claim-webex-calling-survivability-troubleshooting-fqdn-match,
  title  = {Troubleshooting Webex Calling survivability failover: source note webex-calling-survivability-troubleshooting-fqdn-match},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/claims/webex-calling-survivability-troubleshooting-fqdn-match},
  note   = {Source note webex-calling-survivability-troubleshooting-fqdn-match, checked 2026-09-30}
}

Read in context