Source note · Webex Calling license types and entitlements
Only users licensed with Customer Assist can be assigned as agents or supervisors for Customer Assist queues.
Checked 2026-09-05
Only users who are licensed with Customer Assist can be assigned as agents or supervisors for Customer Assist queues.
- Vendor
- Cisco
- Product
- Webex Calling Customer Assist
- Subsystem
- licensing
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Checked
- 2026-09-05
Sources
- Webex Calling Customer Assist — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · sections: Manage queue agents; Manage queue supervisors
Cite this note
APA
WarmTransfer. (2026, September 5). Webex Calling license types and entitlements: source note webex-calling-licensing-assist-agent-requirement. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-calling-licensing-assist-agent-requirement
BibTeX
@misc{warmtransfer-claim-webex-calling-licensing-assist-agent-requirement,
title = {Webex Calling license types and entitlements: source note webex-calling-licensing-assist-agent-requirement},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-calling-licensing-assist-agent-requirement},
note = {Source note webex-calling-licensing-assist-agent-requirement, checked 2026-09-05}
}