Source note · Emergency callback numbers in Webex Calling

For non-HELD devices the RedSky E911 service determines location from the caller ID asserted on the test or emergency call, looking for a matching DID in Locations or Users and using that address.

Checked 2026-09-25

For non-HELD capable devices location determination is based on the Caller ID asserted in the test or emergency call.

Vendor: Cisco
Product: Webex Calling
Subsystem: enhanced-emergency-calling
Deployment: multi-tenant
Region: us and canada
Release range: current as of 2026-09-25
Checked: 2026-09-25

Sources

Enhanced Emergency Calling for Webex Calling — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · 'Location detection'; 'Enable the E911 service for Webex Calling locations'

Cite this note

APA

WarmTransfer. (2026, September 25). Emergency callback numbers in Webex Calling: source note webex-calling-ecbn-redsky-non-held-caller-id. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-calling-ecbn-redsky-non-held-caller-id

BibTeX

@misc{warmtransfer-claim-webex-calling-ecbn-redsky-non-held-caller-id,
  title  = {Emergency callback numbers in Webex Calling: source note webex-calling-ecbn-redsky-non-held-caller-id},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/claims/webex-calling-ecbn-redsky-non-held-caller-id},
  note   = {Source note webex-calling-ecbn-redsky-non-held-caller-id, checked 2026-09-25}
}

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