Source note · Troubleshooting missing Webex Calling call recordings
The MPP admin guide makes recording softkeys appear by adding crdstart, crdstop, crdpause and crdresume to the Connected Key List and Conferencing Key List under Programmable Softkeys.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Cisco IP Phone Multiplatform Firmware
- Subsystem
- call-recording
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- MPP 11.3(1) and later as documented
- Checked
- 2026-10-02
Sources
- Cisco IP Desk Phone with Multiplatform Firmware Administration Guide - Call Features Configuration — Cisco Systems · tier 2 current vendor documentation · Call recording section: configure recording softkeys procedure (Voice > Phone > Programmable Softkeys)
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting missing Webex Calling call recordings: source note webex-calling-call-recording-troubleshooting-mpp-psk-keys. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-calling-call-recording-troubleshooting-mpp-psk-keys
BibTeX
@misc{warmtransfer-claim-webex-calling-call-recording-troubleshooting-mpp-psk-keys,
title = {Troubleshooting missing Webex Calling call recordings: source note webex-calling-call-recording-troubleshooting-mpp-psk-keys},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-calling-call-recording-troubleshooting-mpp-psk-keys},
note = {Source note webex-calling-call-recording-troubleshooting-mpp-psk-keys, checked 2026-10-02}
}