Source note · Troubleshooting calling in the Webex App
The Unified CM end user account needs the access control group permission 'Standard CTI Allow Control of Phones supporting Connected Xfer and conf'; its absence is a listed cause of Calling in Webex App problems.
Checked 2026-10-01
- Vendor
- Cisco
- Product
- Cisco Unified Communications Manager
- Subsystem
- end user permissions
- Deployment
- on-premises
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- Deployment guide for Calling in Webex App (Unified CM) - Manage and troubleshoot — Cisco · tier 2 current vendor documentation · Unified CM configuration issues list
Cite this note
APA
WarmTransfer. (2026, October 1). Troubleshooting calling in the Webex App: source note webex-app-calling-troubleshooting-ucm-cti-acg. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-app-calling-troubleshooting-ucm-cti-acg
BibTeX
@misc{warmtransfer-claim-webex-app-calling-troubleshooting-ucm-cti-acg,
title = {Troubleshooting calling in the Webex App: source note webex-app-calling-troubleshooting-ucm-cti-acg},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-app-calling-troubleshooting-ucm-cti-acg},
note = {Source note webex-app-calling-troubleshooting-ucm-cti-acg, checked 2026-10-01}
}