Source note · Troubleshooting calling in the Webex App
For problems with Poly headsets on Webex, Cisco advises installing Poly Lens for Windows 1.5.0 or later, or contacting Poly.
Checked 2026-10-01
please try installing Poly Lens for Windows version 1.5.0 or above, or contact the Poly team for assistance
- Vendor
- Cisco
- Product
- Webex App
- Subsystem
- headsets
- Deployment
- multi-tenant, on-premises
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- Webex App | Headset support — Cisco Systems (Webex Help Center) · tier 2 current vendor documentation · Poly (Plantronics) headsets section note
Cite this note
APA
WarmTransfer. (2026, October 1). Troubleshooting calling in the Webex App: source note webex-app-calling-troubleshooting-headset-poly-lens. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-app-calling-troubleshooting-headset-poly-lens
BibTeX
@misc{warmtransfer-claim-webex-app-calling-troubleshooting-headset-poly-lens,
title = {Troubleshooting calling in the Webex App: source note webex-app-calling-troubleshooting-headset-poly-lens},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-app-calling-troubleshooting-headset-poly-lens},
note = {Source note webex-app-calling-troubleshooting-headset-poly-lens, checked 2026-10-01}
}