Source note · Troubleshooting calling in the Webex App
Control Hub grades endpoint media as good when packet loss is under 5%, latency (RTT) under 400 ms and jitter under 150 ms; media relay points use stricter limits of 2.5%, 200 ms and 75 ms.
Checked 2026-10-01
- Vendor
- Cisco
- Product
- Webex Control Hub
- Subsystem
- media quality
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- Troubleshoot Webex Calling calls in Control Hub — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · media quality thresholds section
Cite this note
APA
WarmTransfer. (2026, October 1). Troubleshooting calling in the Webex App: source note webex-app-calling-troubleshooting-ch-endpoint-quality-thresh. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-app-calling-troubleshooting-ch-endpoint-quality-thresh
BibTeX
@misc{warmtransfer-claim-webex-app-calling-troubleshooting-ch-endpoint-quality-thresh,
title = {Troubleshooting calling in the Webex App: source note webex-app-calling-troubleshooting-ch-endpoint-quality-thresh},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-app-calling-troubleshooting-ch-endpoint-quality-thresh},
note = {Source note webex-app-calling-troubleshooting-ch-endpoint-quality-thresh, checked 2026-10-01}
}