Optimized Amazon Connect VDI audio needs the VDI server to reach Amazon Connect on TCP 443 and the agent's thin client or local device to reach Amazon Connect softphone media on UDP 3478.
Checked 2026-10-02
- Vendor
- AWS
- Product
- Amazon Connect
- Subsystem
- CCP VDI networking
- Deployment
- vdi
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Optimize Connect Customer audio for Citrix cloud desktops — Amazon Web Services · tier 2 current vendor documentation · Section 'System requirements' > 'Networking/Firewall Configurations'
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting softphones in Citrix and VMware virtual desktops: source note vdi-softphone-troubleshooting-connect-vdi-udp-3478. WarmTransfer. https://warmtransfer.net/knowledge/claims/vdi-softphone-troubleshooting-connect-vdi-udp-3478
BibTeX
@misc{warmtransfer-claim-vdi-softphone-troubleshooting-connect-vdi-udp-3478,
title = {Troubleshooting softphones in Citrix and VMware virtual desktops: source note vdi-softphone-troubleshooting-connect-vdi-udp-3478},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/vdi-softphone-troubleshooting-connect-vdi-udp-3478},
note = {Source note vdi-softphone-troubleshooting-connect-vdi-udp-3478, checked 2026-10-02}
}