With Omnissa, the Amazon Connect Salesforce CTI Adapter does not support VDI platform detection, so its media goes through the VM's browser rather than being processed on the client.
Checked 2026-10-02
- Vendor
- AWS
- Product
- Amazon Connect
- Subsystem
- CCP VDI audio optimization
- Deployment
- vdi
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Optimize Connect Customer audio for Omnissa cloud desktops — Amazon Web Services · tier 2 current vendor documentation · Section 'Limitations'
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting softphones in Citrix and VMware virtual desktops: source note vdi-softphone-troubleshooting-connect-sfdc-cti-no-vdi. WarmTransfer. https://warmtransfer.net/knowledge/claims/vdi-softphone-troubleshooting-connect-sfdc-cti-no-vdi
BibTeX
@misc{warmtransfer-claim-vdi-softphone-troubleshooting-connect-sfdc-cti-no-vdi,
title = {Troubleshooting softphones in Citrix and VMware virtual desktops: source note vdi-softphone-troubleshooting-connect-sfdc-cti-no-vdi},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/vdi-softphone-troubleshooting-connect-sfdc-cti-no-vdi},
note = {Source note vdi-softphone-troubleshooting-connect-sfdc-cti-no-vdi, checked 2026-10-02}
}