To verify Amazon Connect Omnissa optimization, AWS says to check that the Horizon WebRTC browser extension icon is blue (Ready), that html5server.exe and wsnm.exe stay running during calls, and that the browser console logs 'RTC.js is using OmnissaVDIStrategy'.
Checked 2026-10-02
- Vendor
- AWS
- Product
- Amazon Connect
- Subsystem
- CCP VDI audio optimization
- Deployment
- vdi
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Optimize Connect Customer audio for Omnissa cloud desktops — Amazon Web Services · tier 2 current vendor documentation · Section 'How to verify the media flow between thin client and Amazon Connect during the call', steps 1, 3 and 5
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting softphones in Citrix and VMware virtual desktops: source note vdi-softphone-troubleshooting-connect-omnissa-verify. WarmTransfer. https://warmtransfer.net/knowledge/claims/vdi-softphone-troubleshooting-connect-omnissa-verify
BibTeX
@misc{warmtransfer-claim-vdi-softphone-troubleshooting-connect-omnissa-verify,
title = {Troubleshooting softphones in Citrix and VMware virtual desktops: source note vdi-softphone-troubleshooting-connect-omnissa-verify},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/vdi-softphone-troubleshooting-connect-omnissa-verify},
note = {Source note vdi-softphone-troubleshooting-connect-omnissa-verify, checked 2026-10-02}
}