When an Amazon Connect CCP sets VDIPlatform to "OMNISSA", it does not fall back to standard browser audio if Omnissa optimization fails, so calls fail when an agent opens that CCP outside the Omnissa VM.
Checked 2026-10-02
- Vendor
- AWS
- Product
- Amazon Connect
- Subsystem
- CCP VDI audio optimization
- Deployment
- vdi
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Optimize Connect Customer audio for Omnissa cloud desktops — Amazon Web Services · tier 2 current vendor documentation · Section 'Required code changes on your custom CCP', step 2 Important note
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting softphones in Citrix and VMware virtual desktops: source note vdi-softphone-troubleshooting-connect-omnissa-no-fallbk. WarmTransfer. https://warmtransfer.net/knowledge/claims/vdi-softphone-troubleshooting-connect-omnissa-no-fallbk
BibTeX
@misc{warmtransfer-claim-vdi-softphone-troubleshooting-connect-omnissa-no-fallbk,
title = {Troubleshooting softphones in Citrix and VMware virtual desktops: source note vdi-softphone-troubleshooting-connect-omnissa-no-fallbk},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/vdi-softphone-troubleshooting-connect-omnissa-no-fallbk},
note = {Source note vdi-softphone-troubleshooting-connect-omnissa-no-fallbk, checked 2026-10-02}
}