Amazon Connect audio optimization with Omnissa needs Horizon Client and agent 8.15.0 (Horizon 2503) or later and, for now, supports only Windows agent workstations; 2503 is the first version to support ICE restart.
Checked 2026-10-02
- Vendor
- AWS
- Product
- Amazon Connect
- Subsystem
- CCP VDI audio optimization
- Deployment
- vdi
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Optimize Connect Customer audio for Omnissa cloud desktops — Amazon Web Services · tier 2 current vendor documentation · Section 'System requirements' > 'Omnissa Horizon Client Version'
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting softphones in Citrix and VMware virtual desktops: source note vdi-softphone-troubleshooting-connect-omnissa-min-2503. WarmTransfer. https://warmtransfer.net/knowledge/claims/vdi-softphone-troubleshooting-connect-omnissa-min-2503
BibTeX
@misc{warmtransfer-claim-vdi-softphone-troubleshooting-connect-omnissa-min-2503,
title = {Troubleshooting softphones in Citrix and VMware virtual desktops: source note vdi-softphone-troubleshooting-connect-omnissa-min-2503},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/vdi-softphone-troubleshooting-connect-omnissa-min-2503},
note = {Source note vdi-softphone-troubleshooting-connect-omnissa-min-2503, checked 2026-10-02}
}