To confirm that Amazon Connect audio is redirected under Citrix, AWS says to check Task Manager on the agent's thin client for the running HDX service.
Checked 2026-10-02
- Vendor
- AWS
- Product
- Amazon Connect
- Subsystem
- CCP VDI audio optimization
- Deployment
- vdi
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Optimize Connect Customer audio for Citrix cloud desktops — Amazon Web Services · tier 2 current vendor documentation · Section 'Confirm media flows between thin client and Connect Customer during the call'
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting softphones in Citrix and VMware virtual desktops: source note vdi-softphone-troubleshooting-connect-citrix-verify-hdx. WarmTransfer. https://warmtransfer.net/knowledge/claims/vdi-softphone-troubleshooting-connect-citrix-verify-hdx
BibTeX
@misc{warmtransfer-claim-vdi-softphone-troubleshooting-connect-citrix-verify-hdx,
title = {Troubleshooting softphones in Citrix and VMware virtual desktops: source note vdi-softphone-troubleshooting-connect-citrix-verify-hdx},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/vdi-softphone-troubleshooting-connect-citrix-verify-hdx},
note = {Source note vdi-softphone-troubleshooting-connect-citrix-verify-hdx, checked 2026-10-02}
}