To fix dead air and dropped calls during mute in older Citrix Workspace app versions, AWS says to set VDIPlatform to CITRIX_413 instead of CITRIX and use CWA 2508.10 or later on Windows, Linux and Mac (2507 or later on ChromeOS); CWA 2305 is the absolute minimum.
Checked 2026-10-02
- Vendor
- AWS
- Product
- Amazon Connect
- Subsystem
- CCP VDI audio optimization
- Deployment
- vdi
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Optimize Connect Customer audio for Citrix cloud desktops — Amazon Web Services · tier 2 current vendor documentation · Section 'System requirements', 'Upgrade Citrix Workspace App to improve call quality' and 'Citrix Workspace Application Version'
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting softphones in Citrix and VMware virtual desktops: source note vdi-softphone-troubleshooting-connect-citrix-413-cwa. WarmTransfer. https://warmtransfer.net/knowledge/claims/vdi-softphone-troubleshooting-connect-citrix-413-cwa
BibTeX
@misc{warmtransfer-claim-vdi-softphone-troubleshooting-connect-citrix-413-cwa,
title = {Troubleshooting softphones in Citrix and VMware virtual desktops: source note vdi-softphone-troubleshooting-connect-citrix-413-cwa},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/vdi-softphone-troubleshooting-connect-citrix-413-cwa},
note = {Source note vdi-softphone-troubleshooting-connect-citrix-413-cwa, checked 2026-10-02}
}