AWS warns that Local Network Access prompts introduced in Chrome 147 and Edge 147 can block Citrix UCSDK optimization, so Amazon Connect audio optimization does not work until the workaround in Citrix article CTX696569 is applied.
Checked 2026-10-02
- Vendor
- AWS
- Product
- Amazon Connect
- Subsystem
- CCP VDI audio optimization
- Deployment
- vdi
- Region
- not restricted
- Release range
- Chrome 147 / Edge 147 and later
- Checked
- 2026-10-02
Sources
- Optimize Connect Customer audio for Citrix cloud desktops — Amazon Web Services · tier 2 current vendor documentation · Section 'System requirements', Important notice
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting softphones in Citrix and VMware virtual desktops: source note vdi-softphone-troubleshooting-connect-chrome147-lna. WarmTransfer. https://warmtransfer.net/knowledge/claims/vdi-softphone-troubleshooting-connect-chrome147-lna
BibTeX
@misc{warmtransfer-claim-vdi-softphone-troubleshooting-connect-chrome147-lna,
title = {Troubleshooting softphones in Citrix and VMware virtual desktops: source note vdi-softphone-troubleshooting-connect-chrome147-lna},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/vdi-softphone-troubleshooting-connect-chrome147-lna},
note = {Source note vdi-softphone-troubleshooting-connect-chrome147-lna, checked 2026-10-02}
}