The Remote Desktop WebRTC Redirector Service is not pre-installed on the Windows 11 Enterprise multi-session + Microsoft 365 Apps marketplace images 23H2 (build 22631.3593) and 22H2 (build 22621.3593); the fix is to redeploy from a newer image or install the service separately.
Checked 2026-10-02
- Vendor
- Microsoft
- Product
- Azure Virtual Desktop
- Subsystem
- Teams media optimization
- Deployment
- vdi
- Region
- not restricted
- Release range
- the named marketplace image builds
- Checked
- 2026-10-02
Sources
- Troubleshoot Microsoft Teams on Azure Virtual Desktop — Microsoft · tier 2 current vendor documentation · Section 'Remote Desktop WebRTC Redirector Service'
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting softphones in Citrix and VMware virtual desktops: source note vdi-softphone-troubleshooting-avd-webrtc-redirector-missing. WarmTransfer. https://warmtransfer.net/knowledge/claims/vdi-softphone-troubleshooting-avd-webrtc-redirector-missing
BibTeX
@misc{warmtransfer-claim-vdi-softphone-troubleshooting-avd-webrtc-redirector-missing,
title = {Troubleshooting softphones in Citrix and VMware virtual desktops: source note vdi-softphone-troubleshooting-avd-webrtc-redirector-missing},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/vdi-softphone-troubleshooting-avd-webrtc-redirector-missing},
note = {Source note vdi-softphone-troubleshooting-avd-webrtc-redirector-missing, checked 2026-10-02}
}