Source note · Virtual agents and conversational IVR design
Webex Contact Center exposes 2 kinds of AI agent to a voice flow through the same Virtual Agent V2 activity, selected by the Contact Center AI Config value: Webex AI Agent Scripted and Webex AI Agent Autonomous, each then offering its own list of published agents.
Checked 2026-09-16
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- virtual agent
- Deployment
- not restricted
- Region
- not restricted
- Release range
- not restricted
- Checked
- 2026-09-16
Sources
- Use AI agents for customer interactions — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Configure AI agents in flow, Conversational Experience settings
Cite this note
APA
WarmTransfer. (2026, September 16). Virtual agents and conversational IVR design: source note va-two-agent-kinds-scripted-and-autonomous. WarmTransfer. https://warmtransfer.net/knowledge/claims/va-two-agent-kinds-scripted-and-autonomous
BibTeX
@misc{warmtransfer-claim-va-two-agent-kinds-scripted-and-autonomous,
title = {Virtual agents and conversational IVR design: source note va-two-agent-kinds-scripted-and-autonomous},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/va-two-agent-kinds-scripted-and-autonomous},
note = {Source note va-two-agent-kinds-scripted-and-autonomous, checked 2026-09-16}
}