Source note · Virtual agents and conversational IVR design
The Virtual Agent V2 activity returns 3 output variables to the flow: TranscriptURL pointing at the transcript of the conversation, MetaData carrying the JSON the agent returns as part of fulfilment custom event handling or a transfer action, and StateEventName carrying the name of the custom event received after the system triggers one.
Checked 2026-09-16
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- virtual agent
- Deployment
- not restricted
- Region
- not restricted
- Release range
- not restricted
- Checked
- 2026-09-16
Sources
- Use AI agents for customer interactions — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Activity Output Variables
Cite this note
APA
WarmTransfer. (2026, September 16). Virtual agents and conversational IVR design: source note va-transcript-url-and-metadata-are-the-outputs. WarmTransfer. https://warmtransfer.net/knowledge/claims/va-transcript-url-and-metadata-are-the-outputs
BibTeX
@misc{warmtransfer-claim-va-transcript-url-and-metadata-are-the-outputs,
title = {Virtual agents and conversational IVR design: source note va-transcript-url-and-metadata-are-the-outputs},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/va-transcript-url-and-metadata-are-the-outputs},
note = {Source note va-transcript-url-and-metadata-are-the-outputs, checked 2026-09-16}
}