Source note · Virtual agents and conversational IVR design
The Virtual Agent V2 activity has 3 output paths: Handled when the virtual agent execution completes, Escalated when the call must be escalated to a human agent, and Errored which the flow takes in any error scenario.
Checked 2026-09-16
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- virtual agent
- Deployment
- not restricted
- Region
- not restricted
- Release range
- not restricted
- Checked
- 2026-09-16
Sources
- Use AI agents for customer interactions — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Configure AI agents in flow, Outcomes and Error Handling
Cite this note
APA
WarmTransfer. (2026, September 16). Virtual agents and conversational IVR design: source note va-three-outcome-paths. WarmTransfer. https://warmtransfer.net/knowledge/claims/va-three-outcome-paths
BibTeX
@misc{warmtransfer-claim-va-three-outcome-paths,
title = {Virtual agents and conversational IVR design: source note va-three-outcome-paths},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/va-three-outcome-paths},
note = {Source note va-three-outcome-paths, checked 2026-09-16}
}