Source note · Virtual agents and conversational IVR design
Cisco's published example of the default Webex Contact Center system transfer output carries a spoken message telling the caller they will be connected with a human representative and asked to hold while the transfer happens, delivered as the input to the agent_transfer action.
Checked 2026-09-16
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- virtual agent
- Deployment
- not restricted
- Region
- not restricted
- Release range
- not restricted
- Checked
- 2026-09-16
Sources
- Use AI agents for customer interactions — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Activity Output Variables, For System Transfer example
Cite this note
APA
WarmTransfer. (2026, September 16). Virtual agents and conversational IVR design: source note va-system-transfer-speaks-a-fixed-line. WarmTransfer. https://warmtransfer.net/knowledge/claims/va-system-transfer-speaks-a-fixed-line
BibTeX
@misc{warmtransfer-claim-va-system-transfer-speaks-a-fixed-line,
title = {Virtual agents and conversational IVR design: source note va-system-transfer-speaks-a-fixed-line},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/va-system-transfer-speaks-a-fixed-line},
note = {Source note va-system-transfer-speaks-a-fixed-line, checked 2026-09-16}
}