Source note · Virtual agents and conversational IVR design
The Webex Connect AI Agent node offers 2 methods, Process Message which sends a user message to the selected agent and returns its response, and Close session which ends an AI agent session, and Cisco states that a session inactive for a specified period is closed automatically to optimise resources without naming that period.
Checked 2026-09-16
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- virtual agent
- Deployment
- not restricted
- Region
- not restricted
- Release range
- not restricted
- Checked
- 2026-09-16
Sources
- Use AI agents for customer interactions — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Configure input and output variables in AI agent node
Cite this note
APA
WarmTransfer. (2026, September 16). Virtual agents and conversational IVR design: source note va-node-methods-and-automatic-session-close. WarmTransfer. https://warmtransfer.net/knowledge/claims/va-node-methods-and-automatic-session-close
BibTeX
@misc{warmtransfer-claim-va-node-methods-and-automatic-session-close,
title = {Virtual agents and conversational IVR design: source note va-node-methods-and-automatic-session-close},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/va-node-methods-and-automatic-session-close},
note = {Source note va-node-methods-and-automatic-session-close, checked 2026-09-16}
}