Source note · Virtual agents and conversational IVR design
The Language drop-down on the Webex Connect AI Agent node is populated from the languages configured in the AI agent's own settings and is disabled for an agent configured with a single language.
Checked 2026-09-16
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- virtual agent
- Deployment
- not restricted
- Region
- not restricted
- Release range
- not restricted
- Checked
- 2026-09-16
Sources
- Use AI agents for customer interactions — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Configure input and output variables in AI agent node, Language input
Cite this note
APA
WarmTransfer. (2026, September 16). Virtual agents and conversational IVR design: source note va-language-choice-follows-the-agent-not-the-flow. WarmTransfer. https://warmtransfer.net/knowledge/claims/va-language-choice-follows-the-agent-not-the-flow
BibTeX
@misc{warmtransfer-claim-va-language-choice-follows-the-agent-not-the-flow,
title = {Virtual agents and conversational IVR design: source note va-language-choice-follows-the-agent-not-the-flow},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/va-language-choice-follows-the-agent-not-the-flow},
note = {Source note va-language-choice-follows-the-agent-not-the-flow, checked 2026-09-16}
}