Cisco recommends uploading the certificate before the upgrade; if it is uploaded after the upgrade, the Connection Mailbox Sync service must be restarted.
Checked 2026-09-30
If you upload the certificate after upgrading the setup, you must restart the Connection Mailbox Sync service after the certificate upload.
- Vendor
- Cisco
- Product
- Cisco Unity Connection
- Subsystem
- certificates
- Deployment
- on-premises
- Region
- not restricted
- Release range
- upgrades to 15SU4 and later
- Checked
- 2026-09-30
Sources
- Unified Messaging Guide for Cisco Unity Connection Release 15 - Configuring Unified Messaging — Cisco Systems · tier 2 current vendor documentation · Uploading certificates for Office 365 > Graph API procedure note
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up Unity Connection single inbox with Microsoft 365: source note unity-connection-single-inbox-setup-cert-restart-sync. WarmTransfer. https://warmtransfer.net/knowledge/claims/unity-connection-single-inbox-setup-cert-restart-sync
BibTeX
@misc{warmtransfer-claim-unity-connection-single-inbox-setup-cert-restart-sync,
title = {Setting up Unity Connection single inbox with Microsoft 365: source note unity-connection-single-inbox-setup-cert-restart-sync},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/unity-connection-single-inbox-setup-cert-restart-sync},
note = {Source note unity-connection-single-inbox-setup-cert-restart-sync, checked 2026-09-30}
}