If single inbox is not working for any user with Exchange or Office 365, Cisco says to confirm in Cisco Unity Connection Serviceability that the Connection Mailbox Sync service (Critical Services) is Started.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Unity Connection
- Subsystem
- single inbox
- Deployment
- on-premises
- Region
- not restricted
- Release range
- Release 15
- Checked
- 2026-10-02
Sources
- Troubleshooting Guide for Cisco Unity Connection Release 15 - Troubleshooting Unified Messaging — Cisco Systems · tier 2 current vendor documentation · Troubleshooting Unified Messaging > Single Inbox Not Working for Any Users
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Unity Connection voicemail-to-email and notifications: source note unity-connection-notification-troubleshooting-um-mbxsync-svc. WarmTransfer. https://warmtransfer.net/knowledge/claims/unity-connection-notification-troubleshooting-um-mbxsync-svc
BibTeX
@misc{warmtransfer-claim-unity-connection-notification-troubleshooting-um-mbxsync-svc,
title = {Troubleshooting Unity Connection voicemail-to-email and notifications: source note unity-connection-notification-troubleshooting-um-mbxsync-svc},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/unity-connection-notification-troubleshooting-um-mbxsync-svc},
note = {Source note unity-connection-notification-troubleshooting-um-mbxsync-svc, checked 2026-10-02}
}