Cisco technote 117705 attributes relay failures with the Relay or Accept & Relay actions to misconfigured SMTP proxy addresses. In that case the SMTP log shows 'Pickup Folder Monitor: No New Messages found', and the fix is a correct SMTP proxy address on each user or VPIM contact.
Checked 2026-10-02
Pickup Folder Monitor: No New Messages found
- Vendor
- Cisco
- Product
- Unity Connection
- Subsystem
- message relay
- Deployment
- on-premises
- Region
- not restricted
- Release range
- 8.x and later (2014 statement)
- Checked
- 2026-10-02
Sources
- CUC Message Relay Failure Due to Incorrectly Configured SMTP Proxy Addresses — Cisco Systems · tier 2 current vendor documentation · Technote 117705 > Problem / Solution
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Unity Connection voicemail-to-email and notifications: source note unity-connection-notification-troubleshooting-proxy-addr. WarmTransfer. https://warmtransfer.net/knowledge/claims/unity-connection-notification-troubleshooting-proxy-addr
BibTeX
@misc{warmtransfer-claim-unity-connection-notification-troubleshooting-proxy-addr,
title = {Troubleshooting Unity Connection voicemail-to-email and notifications: source note unity-connection-notification-troubleshooting-proxy-addr},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/unity-connection-notification-troubleshooting-proxy-addr},
note = {Source note unity-connection-notification-troubleshooting-proxy-addr, checked 2026-10-02}
}