When no Unity Connection web application can be signed in to, the Release 15 guide says to check the Cisco HAProxy service (RTMT Critical Services or utils service list), restart it with utils service restart Cisco HAProxy, and if the problem persists do the same for Cisco Tomcat.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Cisco Unity Connection
- Subsystem
- web application services
- Deployment
- on-premises
- Region
- not restricted
- Release range
- Release 15 docs current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Troubleshooting Guide for Cisco Unity Connection Release 15 - Troubleshooting User and Administrator Access — Cisco Systems · tier 2 current vendor documentation · section: Cannot Access Web Applications on Unity Connection
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Unity Connection voicemail login and PIN failures: source note unity-connection-login-troubleshooting-web-apps-haproxy. WarmTransfer. https://warmtransfer.net/knowledge/claims/unity-connection-login-troubleshooting-web-apps-haproxy
BibTeX
@misc{warmtransfer-claim-unity-connection-login-troubleshooting-web-apps-haproxy,
title = {Troubleshooting Unity Connection voicemail login and PIN failures: source note unity-connection-login-troubleshooting-web-apps-haproxy},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/unity-connection-login-troubleshooting-web-apps-haproxy},
note = {Source note unity-connection-login-troubleshooting-web-apps-haproxy, checked 2026-10-02}
}