The error Account has been disabled in Cisco PCA, Unity Connection Administration or Web Inbox is resolved by setting Voicemail Application Access to Active on the user's Edit User Basics page; the audit log records that the user had not logged in for the configured inactivity days.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Cisco Unity Connection
- Subsystem
- web application sign-in
- Deployment
- on-premises
- Region
- not restricted
- Release range
- Release 15 docs current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Troubleshooting Guide for Cisco Unity Connection Release 15 - Troubleshooting User and Administrator Access — Cisco Systems · tier 2 current vendor documentation · section: User Account Disabled Over Web Applications
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Unity Connection voicemail login and PIN failures: source note unity-connection-login-troubleshooting-web-account-disabled. WarmTransfer. https://warmtransfer.net/knowledge/claims/unity-connection-login-troubleshooting-web-account-disabled
BibTeX
@misc{warmtransfer-claim-unity-connection-login-troubleshooting-web-account-disabled,
title = {Troubleshooting Unity Connection voicemail login and PIN failures: source note unity-connection-login-troubleshooting-web-account-disabled},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/unity-connection-login-troubleshooting-web-account-disabled},
note = {Source note unity-connection-login-troubleshooting-web-account-disabled, checked 2026-10-02}
}