For PIN-based Visual Voicemail sign-in, a locked account produces a message telling the user the account is locked and to contact the administrator, and the audit log entry Failed to Login to Cisco Unity Connection VMWS indicates lockout from exceeded attempts.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Cisco Unity Connection
- Subsystem
- visual voicemail sign-in
- Deployment
- on-premises
- Region
- not restricted
- Release range
- Release 15 docs current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Troubleshooting Guide for Cisco Unity Connection Release 15 - Troubleshooting User and Administrator Access — Cisco Systems · tier 2 current vendor documentation · section: Troubleshooting Sign-in Problems with Visual Voicemail (PIN-based)
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Unity Connection voicemail login and PIN failures: source note unity-connection-login-troubleshooting-vvm-pin-locked. WarmTransfer. https://warmtransfer.net/knowledge/claims/unity-connection-login-troubleshooting-vvm-pin-locked
BibTeX
@misc{warmtransfer-claim-unity-connection-login-troubleshooting-vvm-pin-locked,
title = {Troubleshooting Unity Connection voicemail login and PIN failures: source note unity-connection-login-troubleshooting-vvm-pin-locked},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/unity-connection-login-troubleshooting-vvm-pin-locked},
note = {Source note unity-connection-login-troubleshooting-vvm-pin-locked, checked 2026-10-02}
}