For password-based Visual Voicemail, a locked or disabled Unity Connection account can surface as Please enter a valid username and password pair even when the credentials are valid; the audit log shows Failed to Login to VMREST.
Checked 2026-10-02
Please enter a valid username and password pair
- Vendor
- Cisco
- Product
- Cisco Unity Connection
- Subsystem
- visual voicemail sign-in
- Deployment
- on-premises
- Region
- not restricted
- Release range
- Release 15 docs current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Troubleshooting Guide for Cisco Unity Connection Release 15 - Troubleshooting User and Administrator Access — Cisco Systems · tier 2 current vendor documentation · section: Troubleshooting Sign-in Problems with Visual Voicemail (Password-based)
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Unity Connection voicemail login and PIN failures: source note unity-connection-login-troubleshooting-vvm-password-error. WarmTransfer. https://warmtransfer.net/knowledge/claims/unity-connection-login-troubleshooting-vvm-password-error
BibTeX
@misc{warmtransfer-claim-unity-connection-login-troubleshooting-vvm-password-error,
title = {Troubleshooting Unity Connection voicemail login and PIN failures: source note unity-connection-login-troubleshooting-vvm-password-error},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/unity-connection-login-troubleshooting-vvm-password-error},
note = {Source note unity-connection-login-troubleshooting-vvm-password-error, checked 2026-10-02}
}