To resolve a TUI/VUI account lock, the Unity Connection 15 guide gives two remedies: uncheck Locked by Administrator under Edit User Basics > Password Settings, or set Voicemail Application Access to Active on Edit User Basics.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Cisco Unity Connection
- Subsystem
- user account lockout
- Deployment
- on-premises
- Region
- not restricted
- Release range
- Release 15 docs current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Troubleshooting Guide for Cisco Unity Connection Release 15 - Troubleshooting User and Administrator Access — Cisco Systems · tier 2 current vendor documentation · section: User Account Locked Over TUI/VUI Interface
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Unity Connection voicemail login and PIN failures: source note unity-connection-login-troubleshooting-tui-unlock-steps. WarmTransfer. https://warmtransfer.net/knowledge/claims/unity-connection-login-troubleshooting-tui-unlock-steps
BibTeX
@misc{warmtransfer-claim-unity-connection-login-troubleshooting-tui-unlock-steps,
title = {Troubleshooting Unity Connection voicemail login and PIN failures: source note unity-connection-login-troubleshooting-tui-unlock-steps},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/unity-connection-login-troubleshooting-tui-unlock-steps},
note = {Source note unity-connection-login-troubleshooting-tui-unlock-steps, checked 2026-10-02}
}