Unity Connection identifies a caller as a user by matching the calling number against primary and alternate extensions only within the call's initial search scope; an extension in a partition outside that search space is not identified as the user.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Cisco Unity Connection
- Subsystem
- caller identification
- Deployment
- on-premises
- Region
- not restricted
- Release range
- Release 15 docs current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- System Administration Guide for Cisco Unity Connection Release 15 - Call Management — Cisco Systems · tier 2 current vendor documentation · section: Call Routing Tables (search scope and caller identification)
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Unity Connection voicemail login and PIN failures: source note unity-connection-login-troubleshooting-caller-id-search-scope. WarmTransfer. https://warmtransfer.net/knowledge/claims/unity-connection-login-troubleshooting-caller-id-search-scope
BibTeX
@misc{warmtransfer-claim-unity-connection-login-troubleshooting-caller-id-search-scope,
title = {Troubleshooting Unity Connection voicemail login and PIN failures: source note unity-connection-login-troubleshooting-caller-id-search-scope},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/unity-connection-login-troubleshooting-caller-id-search-scope},
note = {Source note unity-connection-login-troubleshooting-caller-id-search-scope, checked 2026-10-02}
}