Source note · Integrating Unity Connection with Unified CM

Unified CM users without a Primary Extension do not appear on the Unity Connection Users > Import Users page.

Checked 2026-09-25

Cisco Unified CM users must have a Primary Extension defined otherwise the users do not appear on the Users > Import Users page

Vendor: Cisco
Product: Cisco Unity Connection
Subsystem: user import
Deployment: on-premises
Region: not restricted
Release range: Unity Connection 15
Checked: 2026-09-25

Sources

System Administration Guide for Cisco Unity Connection Release 15 - Users — Cisco Systems · tier 2 current vendor documentation · Users, Importing Users through AXL

Cite this note

APA

WarmTransfer. (2026, September 25). Integrating Unity Connection with Unified CM: source note unity-connection-cucm-integration-setup-import-primary-ext. WarmTransfer. https://warmtransfer.net/knowledge/claims/unity-connection-cucm-integration-setup-import-primary-ext

BibTeX

@misc{warmtransfer-claim-unity-connection-cucm-integration-setup-import-primary-ext,
  title  = {Integrating Unity Connection with Unified CM: source note unity-connection-cucm-integration-setup-import-primary-ext},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/claims/unity-connection-cucm-integration-setup-import-primary-ext},
  note   = {Source note unity-connection-cucm-integration-setup-import-primary-ext, checked 2026-09-25}
}

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