Source note · UCCX to Webex Contact Center migration
In a reported UCCX to Webex Contact Center cutover, Jabber softphone agents experienced call answer delays that triggered automatic rerouting until ring timeout parameters were adjusted.
field report · Checked 2026-09-22
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- agent-desktop
- Deployment
- hybrid
- Region
- north-america
- Release range
- as deployed in 2024
- Status
- field report
- Checked
- 2026-09-22
Sources
- Challenges of Moving from Cisco UCCX to Webex Contact Center — Telcion Communications Group · tier 4 archived vendor documentation · Agent endpoints section
Cite this note
APA
WarmTransfer. (2026, September 22). UCCX to Webex Contact Center migration: source note uccx-to-webex-contact-center-field-softphone-ring-timeout. WarmTransfer. https://warmtransfer.net/knowledge/claims/uccx-to-webex-contact-center-field-softphone-ring-timeout
BibTeX
@misc{warmtransfer-claim-uccx-to-webex-contact-center-field-softphone-ring-timeout,
title = {UCCX to Webex Contact Center migration: source note uccx-to-webex-contact-center-field-softphone-ring-timeout},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/uccx-to-webex-contact-center-field-softphone-ring-timeout},
note = {Source note uccx-to-webex-contact-center-field-softphone-ring-timeout, checked 2026-09-22}
}