Source note · UCCX to Webex Contact Center migration
In Webex Contact Center a channel is an entry point together with, for inbound telephony, the mapping of that entry point to a support or dial number.
Checked 2026-09-22
A channel is an entry point and mapping of the entry point (only for inbound telephony) with support or dial number (DN).
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- routing
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-22
- Checked
- 2026-09-22
Sources
- Set up a channel — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Set up a channel, opening definition
Cite this note
APA
WarmTransfer. (2026, September 22). UCCX to Webex Contact Center migration: source note uccx-to-webex-contact-center-channel-definition. WarmTransfer. https://warmtransfer.net/knowledge/claims/uccx-to-webex-contact-center-channel-definition
BibTeX
@misc{warmtransfer-claim-uccx-to-webex-contact-center-channel-definition,
title = {UCCX to Webex Contact Center migration: source note uccx-to-webex-contact-center-channel-definition},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/uccx-to-webex-contact-center-channel-definition},
note = {Source note uccx-to-webex-contact-center-channel-definition, checked 2026-09-22}
}