Source note · UCCX objects and their Webex Contact Center equivalents
Webex Contact Center offers two skills-based queue arrangements: a skill-based queue whose skill criteria are defined on the queue itself and cannot be overridden by an individual contact, and a skill-based queue with team assignment where each contact may optionally specify its skill requirements in the flow.
Checked 2026-09-22
Every contact queued into this queue will automatically assume the skill criteria defined in the queue itself.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- routing
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-22
- Checked
- 2026-09-22
Sources
- Understand Routing and Queueing in Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Understand Routing and Queueing > skill-based queues and skill-based queues with team assignment
Cite this note
APA
WarmTransfer. (2026, September 22). UCCX objects and their Webex Contact Center equivalents: source note uccx-to-webex-cc-object-crosswalk-wxcc-skill-criteria-loc. WarmTransfer. https://warmtransfer.net/knowledge/claims/uccx-to-webex-cc-object-crosswalk-wxcc-skill-criteria-loc
BibTeX
@misc{warmtransfer-claim-uccx-to-webex-cc-object-crosswalk-wxcc-skill-criteria-loc,
title = {UCCX objects and their Webex Contact Center equivalents: source note uccx-to-webex-cc-object-crosswalk-wxcc-skill-criteria-loc},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/uccx-to-webex-cc-object-crosswalk-wxcc-skill-criteria-loc},
note = {Source note uccx-to-webex-cc-object-crosswalk-wxcc-skill-criteria-loc, checked 2026-09-22}
}