Source note · UCCX objects and their Webex Contact Center equivalents
A Webex Contact Center desktop profile is a group of permissions and desktop behaviours assigned to agents, and it is where idle codes, wrap-up codes, address books, outdial entry points and outdial ANI are granted.
Checked 2026-09-22
A desktop profile is a group of permissions and desktop behaviors that you assign to specific agents.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- desktop
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-22
- Checked
- 2026-09-22
Sources
- Manage desktop profiles — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Set up desktop profiles in Webex Contact Center > overview and Wrap-up and Idle Codes
Cite this note
APA
WarmTransfer. (2026, September 22). UCCX objects and their Webex Contact Center equivalents: source note uccx-to-webex-cc-object-crosswalk-wxcc-desktop-profile-def. WarmTransfer. https://warmtransfer.net/knowledge/claims/uccx-to-webex-cc-object-crosswalk-wxcc-desktop-profile-def
BibTeX
@misc{warmtransfer-claim-uccx-to-webex-cc-object-crosswalk-wxcc-desktop-profile-def,
title = {UCCX objects and their Webex Contact Center equivalents: source note uccx-to-webex-cc-object-crosswalk-wxcc-desktop-profile-def},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/uccx-to-webex-cc-object-crosswalk-wxcc-desktop-profile-def},
note = {Source note uccx-to-webex-cc-object-crosswalk-wxcc-desktop-profile-def, checked 2026-09-22}
}