Source note · UCCX objects and their Webex Contact Center equivalents
Webex Contact Center routes or queues a contact to a specified preferred agent through the Queue To Agent flow activity, resolving the agent by agent ID or email address.
Checked 2026-09-22
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- routing
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-22
- Checked
- 2026-09-22
Sources
- Understand Routing and Queueing in Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Understand Routing and Queueing > agent-based routing
Cite this note
APA
WarmTransfer. (2026, September 22). UCCX objects and their Webex Contact Center equivalents: source note uccx-to-webex-cc-object-crosswalk-wxcc-agent-based-routing. WarmTransfer. https://warmtransfer.net/knowledge/claims/uccx-to-webex-cc-object-crosswalk-wxcc-agent-based-routing
BibTeX
@misc{warmtransfer-claim-uccx-to-webex-cc-object-crosswalk-wxcc-agent-based-routing,
title = {UCCX objects and their Webex Contact Center equivalents: source note uccx-to-webex-cc-object-crosswalk-wxcc-agent-based-routing},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/uccx-to-webex-cc-object-crosswalk-wxcc-agent-based-routing},
note = {Source note uccx-to-webex-cc-object-crosswalk-wxcc-agent-based-routing, checked 2026-09-22}
}