Source note · UCCX objects and their Webex Contact Center equivalents
A Webex Contact Center agent can use an address book only after that address book has been added to the desktop profile assigned to the agent.
Checked 2026-09-22
Choose an address book from the drop-down list in the Address Book field. An address book includes the speed-dial numbers that the agent can choose from to make outdial and consult calls.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- desktop
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-22
- Checked
- 2026-09-22
Sources
- Manage desktop profiles — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Set up desktop profiles in Webex Contact Center > Collaborations / address book setting
Cite this note
APA
WarmTransfer. (2026, September 22). UCCX objects and their Webex Contact Center equivalents: source note uccx-to-webex-cc-object-crosswalk-wxcc-address-book-access. WarmTransfer. https://warmtransfer.net/knowledge/claims/uccx-to-webex-cc-object-crosswalk-wxcc-address-book-access
BibTeX
@misc{warmtransfer-claim-uccx-to-webex-cc-object-crosswalk-wxcc-address-book-access,
title = {UCCX objects and their Webex Contact Center equivalents: source note uccx-to-webex-cc-object-crosswalk-wxcc-address-book-access},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/uccx-to-webex-cc-object-crosswalk-wxcc-address-book-access},
note = {Source note uccx-to-webex-cc-object-crosswalk-wxcc-address-book-access, checked 2026-09-22}
}