Source note · UCCX objects and their Webex Contact Center equivalents
A Unified CCX CSQ is configured with a Resource Pool Selection Model of either Resource Skills, producing a skills-based CSQ, or Resource Group, producing a resource-group-based CSQ.
Checked 2026-09-22
Resource Skills-To create a skills-based CSQ. Resource Group-To create a resource group-based CSQ.
- Vendor
- Cisco
- Product
- Cisco Unified Contact Center Express
- Subsystem
- rmcm
- Deployment
- on-premises
- Region
- not restricted
- Release range
- 12.5(1) SU3
- Checked
- 2026-09-22
Sources
- Cisco Unified Contact Center Express Administration and Operations Guide, Release 12.5(1) SU3 - Provision of Unified CCX — Cisco Systems · tier 2 current vendor documentation · Provision of Unified CCX > Contact Service Queue Configuration > Resource Pool Selection Model
Cite this note
APA
WarmTransfer. (2026, September 22). UCCX objects and their Webex Contact Center equivalents: source note uccx-to-webex-cc-object-crosswalk-uccx-pool-model. WarmTransfer. https://warmtransfer.net/knowledge/claims/uccx-to-webex-cc-object-crosswalk-uccx-pool-model
BibTeX
@misc{warmtransfer-claim-uccx-to-webex-cc-object-crosswalk-uccx-pool-model,
title = {UCCX objects and their Webex Contact Center equivalents: source note uccx-to-webex-cc-object-crosswalk-uccx-pool-model},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/uccx-to-webex-cc-object-crosswalk-uccx-pool-model},
note = {Source note uccx-to-webex-cc-object-crosswalk-uccx-pool-model, checked 2026-09-22}
}