Source note · UCCX objects and their Webex Contact Center equivalents
A Unified CCX Contact Service Queue controls incoming calls by determining where a call is placed in the queue and to which agent it is sent.
Checked 2026-09-22
The Contact Service Queue (CSQ) controls incoming calls by determining where an incoming call should be placed in the queue and to which agent the call is sent.
- Vendor
- Cisco
- Product
- Cisco Unified Contact Center Express
- Subsystem
- rmcm
- Deployment
- on-premises
- Region
- not restricted
- Release range
- 12.5(1) SU3
- Checked
- 2026-09-22
Sources
- Cisco Unified Contact Center Express Administration and Operations Guide, Release 12.5(1) SU3 - Provision of Unified CCX — Cisco Systems · tier 2 current vendor documentation · Provision of Unified CCX > Contact Service Queue Configuration
Cite this note
APA
WarmTransfer. (2026, September 22). UCCX objects and their Webex Contact Center equivalents: source note uccx-to-webex-cc-object-crosswalk-uccx-csq-def. WarmTransfer. https://warmtransfer.net/knowledge/claims/uccx-to-webex-cc-object-crosswalk-uccx-csq-def
BibTeX
@misc{warmtransfer-claim-uccx-to-webex-cc-object-crosswalk-uccx-csq-def,
title = {UCCX objects and their Webex Contact Center equivalents: source note uccx-to-webex-cc-object-crosswalk-uccx-csq-def},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/uccx-to-webex-cc-object-crosswalk-uccx-csq-def},
note = {Source note uccx-to-webex-cc-object-crosswalk-uccx-csq-def, checked 2026-09-22}
}