Source note · UCCX objects and their Webex Contact Center equivalents
Unified CCX skill competency runs from level 1 as the lowest skill level to level 10 as the highest.
Checked 2026-09-22
The Unified CCX system defines a Level 10 competency to be the highest skill level, while a Level 1 denotes the lowest skill level.
- Vendor
- Cisco
- Product
- Cisco Unified Contact Center Express
- Subsystem
- rmcm
- Deployment
- on-premises
- Region
- not restricted
- Release range
- 12.5(1) SU3
- Checked
- 2026-09-22
Sources
- Cisco Unified Contact Center Express Administration and Operations Guide, Release 12.5(1) SU3 - Provision of Unified CCX — Cisco Systems · tier 2 current vendor documentation · Provision of Unified CCX > Skills Configuration > competence level
Cite this note
APA
WarmTransfer. (2026, September 22). UCCX objects and their Webex Contact Center equivalents: source note uccx-to-webex-cc-object-crosswalk-uccx-competence-range. WarmTransfer. https://warmtransfer.net/knowledge/claims/uccx-to-webex-cc-object-crosswalk-uccx-competence-range
BibTeX
@misc{warmtransfer-claim-uccx-to-webex-cc-object-crosswalk-uccx-competence-range,
title = {UCCX objects and their Webex Contact Center equivalents: source note uccx-to-webex-cc-object-crosswalk-uccx-competence-range},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/uccx-to-webex-cc-object-crosswalk-uccx-competence-range},
note = {Source note uccx-to-webex-cc-object-crosswalk-uccx-competence-range, checked 2026-09-22}
}