Source note · UCCX objects and their Webex Contact Center equivalents
A Unified CCX Contact Service Queue corresponds to a Webex Contact Center queue, but the correspondence is not one-to-one because UCCX holds skill requirements on the CSQ while Webex Contact Center can hold them either on the queue or per contact in the flow.
inferred · Checked 2026-09-22
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- migration
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-22
- Status
- inferred
- Checked
- 2026-09-22
Sources
- Understand Routing and Queueing in Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Understand Routing and Queueing > skill-based queues, read against UCCX Resource Pool Selection Model
Cite this note
APA
WarmTransfer. (2026, September 22). UCCX objects and their Webex Contact Center equivalents: source note uccx-to-webex-cc-object-crosswalk-map-csq-to-queue. WarmTransfer. https://warmtransfer.net/knowledge/claims/uccx-to-webex-cc-object-crosswalk-map-csq-to-queue
BibTeX
@misc{warmtransfer-claim-uccx-to-webex-cc-object-crosswalk-map-csq-to-queue,
title = {UCCX objects and their Webex Contact Center equivalents: source note uccx-to-webex-cc-object-crosswalk-map-csq-to-queue},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/uccx-to-webex-cc-object-crosswalk-map-csq-to-queue},
note = {Source note uccx-to-webex-cc-object-crosswalk-map-csq-to-queue, checked 2026-09-22}
}