Source note · Troubleshooting Unified CCX scripts and call flows
Cisco TAC lists a deleted CTI route point on Unified CM as a cause of an out-of-service Unified CCX trigger, resolved by recreating the route point or running data resync and restarting services.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Unified Contact Center Express
- Subsystem
- Unified CM Telephony subsystem
- Deployment
- on-premises
- Region
- not restricted
- Release range
- not version-pinned in source
- Checked
- 2026-10-02
Sources
- Troubleshoot CM Telephony Subsystem and Application Manager Service Partial Service Issue — Cisco Systems · tier 2 current vendor documentation · Troubleshoot > CM Telephony Subsystem scenarios > trigger out of service (route point deleted)
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Unified CCX scripts and call flows: source note uccx-script-troubleshooting-tn-trigger-oos-rp. WarmTransfer. https://warmtransfer.net/knowledge/claims/uccx-script-troubleshooting-tn-trigger-oos-rp
BibTeX
@misc{warmtransfer-claim-uccx-script-troubleshooting-tn-trigger-oos-rp,
title = {Troubleshooting Unified CCX scripts and call flows: source note uccx-script-troubleshooting-tn-trigger-oos-rp},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/uccx-script-troubleshooting-tn-trigger-oos-rp},
note = {Source note uccx-script-troubleshooting-tn-trigger-oos-rp, checked 2026-10-02}
}