Source note · Troubleshooting Unified CCX scripts and call flows
In RTMT for Unified CCX 15.0, a call control group state can be In Service, Partial Service or Out of Service, with counts of in-service and out-of-service CTI ports.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Unified Contact Center Express
- Subsystem
- Real-Time Monitoring Tool
- Deployment
- on-premises
- Region
- not restricted
- Release range
- 15.0
- Checked
- 2026-10-02
Sources
- Cisco Unified Contact Center Express Administration and Operations Guide, Release 15.0 - Real-Time Monitoring — Cisco Systems · tier 2 current vendor documentation · Real-Time Monitoring > Call Control Groups page
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Unified CCX scripts and call flows: source note uccx-script-troubleshooting-rtmt-ccg-state. WarmTransfer. https://warmtransfer.net/knowledge/claims/uccx-script-troubleshooting-rtmt-ccg-state
BibTeX
@misc{warmtransfer-claim-uccx-script-troubleshooting-rtmt-ccg-state,
title = {Troubleshooting Unified CCX scripts and call flows: source note uccx-script-troubleshooting-rtmt-ccg-state},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/uccx-script-troubleshooting-rtmt-ccg-state},
note = {Source note uccx-script-troubleshooting-rtmt-ccg-state, checked 2026-10-02}
}