Source note · Troubleshooting Unified CCX scripts and call flows
In Unified CCX trace configuration, ENG is the Engine facility, APP_MGR the Applications Manager, ICD_CTI the CTI server and SS_TEL the JTAPI telephony subsystem.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Unified Contact Center Express
- Subsystem
- Serviceability tracing
- Deployment
- on-premises
- Region
- not restricted
- Release range
- 15.0
- Checked
- 2026-10-02
Sources
- Cisco Unified Contact Center Express Administration and Operations Guide, Release 15.0 - Cisco Unified CCX Serviceability — Cisco Systems · tier 2 current vendor documentation · Cisco Unified CCX Serviceability > Configure Trace Parameters > facility codes
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Unified CCX scripts and call flows: source note uccx-script-troubleshooting-facility-codes. WarmTransfer. https://warmtransfer.net/knowledge/claims/uccx-script-troubleshooting-facility-codes
BibTeX
@misc{warmtransfer-claim-uccx-script-troubleshooting-facility-codes,
title = {Troubleshooting Unified CCX scripts and call flows: source note uccx-script-troubleshooting-facility-codes},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/uccx-script-troubleshooting-facility-codes},
note = {Source note uccx-script-troubleshooting-facility-codes, checked 2026-10-02}
}