Choosing the Resource Group model gives flat, order-based distribution with one group per agent, whereas the Resource Skills model lets one agent serve several CSQs through different skills and competency thresholds.
inferred · Checked 2026-09-30
- Vendor
- Cisco
- Product
- Unified Contact Center Express
- Subsystem
- rmcm
- Deployment
- on-premises
- Region
- not restricted
- Release range
- 15.0
- Status
- inferred
- Checked
- 2026-09-30
Sources
- Cisco Unified Contact Center Express Administration and Operations Guide, Release 15.0 - Provision of Unified CCX — Cisco Systems · tier 2 current vendor documentation · Derived from Resource Configuration Resource Group field and CSQ page 2 descriptions
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up an inbound queue in Unified Contact Center Express: source note uccx-inbound-queue-setup-inf-rg-vs-skills. WarmTransfer. https://warmtransfer.net/knowledge/claims/uccx-inbound-queue-setup-inf-rg-vs-skills
BibTeX
@misc{warmtransfer-claim-uccx-inbound-queue-setup-inf-rg-vs-skills,
title = {Setting up an inbound queue in Unified Contact Center Express: source note uccx-inbound-queue-setup-inf-rg-vs-skills},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/uccx-inbound-queue-setup-inf-rg-vs-skills},
note = {Source note uccx-inbound-queue-setup-inf-rg-vs-skills, checked 2026-09-30}
}