Service Level is the target maximum number of seconds a call is queued before connecting to an agent, and Service Level Percentage is the target share of contacts that meet it.
Checked 2026-09-30
The target maximum number of seconds a call is queued before connection to an agent.
- Vendor
- Cisco
- Product
- Unified Contact Center Express
- Subsystem
- rmcm
- Deployment
- on-premises
- Region
- not restricted
- Release range
- 15.0
- Checked
- 2026-09-30
Sources
- Cisco Unified Contact Center Express Administration and Operations Guide, Release 15.0 - Provision of Unified CCX — Cisco Systems · tier 2 current vendor documentation · Provision of Unified CCX, Contact Service Queue Configuration, Service Level fields
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up an inbound queue in Unified Contact Center Express: source note uccx-inbound-queue-setup-csq-service-level. WarmTransfer. https://warmtransfer.net/knowledge/claims/uccx-inbound-queue-setup-csq-service-level
BibTeX
@misc{warmtransfer-claim-uccx-inbound-queue-setup-csq-service-level,
title = {Setting up an inbound queue in Unified Contact Center Express: source note uccx-inbound-queue-setup-csq-service-level},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/uccx-inbound-queue-setup-csq-service-level},
note = {Source note uccx-inbound-queue-setup-csq-service-level, checked 2026-09-30}
}