For the Resource Skills model the selection criteria are Longest Available, Most Handled Contacts, Shortest Average Handle Time, Most or Least Skilled, Most or Least Skilled by Weight, and Most or Least Skilled by Order.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Unified Contact Center Express
- Subsystem
- rmcm
- Deployment
- on-premises
- Region
- not restricted
- Release range
- 15.0
- Checked
- 2026-09-30
Sources
- Cisco Unified Contact Center Express Administration and Operations Guide, Release 15.0 - Provision of Unified CCX — Cisco Systems · tier 2 current vendor documentation · Provision of Unified CCX, Contact Service Queue Configuration, Resource Selection Criteria
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up an inbound queue in Unified Contact Center Express: source note uccx-inbound-queue-setup-csq-criteria-skills. WarmTransfer. https://warmtransfer.net/knowledge/claims/uccx-inbound-queue-setup-csq-criteria-skills
BibTeX
@misc{warmtransfer-claim-uccx-inbound-queue-setup-csq-criteria-skills,
title = {Setting up an inbound queue in Unified Contact Center Express: source note uccx-inbound-queue-setup-csq-criteria-skills},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/uccx-inbound-queue-setup-csq-criteria-skills},
note = {Source note uccx-inbound-queue-setup-csq-criteria-skills, checked 2026-09-30}
}