Source note · Customizing the Finesse desktop layout in UCCX
The voice events that can trigger a Finesse workflow include when a call arrives, when a call is answered, when a call ends and when making a call.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Cisco Finesse
- Subsystem
- Finesse workflows
- Deployment
- on-premises
- Region
- not restricted
- Release range
- Cisco Finesse 15.0(1); written for Unified CCE and Packaged CCE
- Checked
- 2026-09-30
Sources
- Cisco Finesse Administration Guide, Release 15.0(1) - Manage Workflows — Cisco Systems · tier 2 current vendor documentation · Workflows and Workflow Actions
Cite this note
APA
WarmTransfer. (2026, September 30). Customizing the Finesse desktop layout in UCCX: source note uccx-finesse-desktop-setup-wf-triggers-voice. WarmTransfer. https://warmtransfer.net/knowledge/claims/uccx-finesse-desktop-setup-wf-triggers-voice
BibTeX
@misc{warmtransfer-claim-uccx-finesse-desktop-setup-wf-triggers-voice,
title = {Customizing the Finesse desktop layout in UCCX: source note uccx-finesse-desktop-setup-wf-triggers-voice},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/uccx-finesse-desktop-setup-wf-triggers-voice},
note = {Source note uccx-finesse-desktop-setup-wf-triggers-voice, checked 2026-09-30}
}