Source note · Customizing the Finesse desktop layout in UCCX
When an agent refreshes the browser the workflow engine treats the call as newly arrived or newly made, so an HTTP Request action in the workflow is sent again on refresh.
Checked 2026-09-30
When an agent refreshes the browser, the workflow engine considers the call as newly arrived or newly made.
- Vendor
- Cisco
- Product
- Cisco Finesse
- Subsystem
- Finesse workflows
- Deployment
- on-premises
- Region
- not restricted
- Release range
- Cisco Finesse 15.0(1); written for Unified CCE and Packaged CCE
- Checked
- 2026-09-30
Sources
- Cisco Finesse Administration Guide, Release 15.0(1) - Manage Workflows — Cisco Systems · tier 2 current vendor documentation · Workflows and Workflow Actions
Cite this note
APA
WarmTransfer. (2026, September 30). Customizing the Finesse desktop layout in UCCX: source note uccx-finesse-desktop-setup-wf-refresh-rerun. WarmTransfer. https://warmtransfer.net/knowledge/claims/uccx-finesse-desktop-setup-wf-refresh-rerun
BibTeX
@misc{warmtransfer-claim-uccx-finesse-desktop-setup-wf-refresh-rerun,
title = {Customizing the Finesse desktop layout in UCCX: source note uccx-finesse-desktop-setup-wf-refresh-rerun},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/uccx-finesse-desktop-setup-wf-refresh-rerun},
note = {Source note uccx-finesse-desktop-setup-wf-refresh-rerun, checked 2026-09-30}
}